Monde ÉconomiqueNo. 53 · 2023 · Cover story
“Putting the customer at the centre of everything we do”
The Swiss magazine for business leaders and decision-makers gave me its cover and its “L’Invité” interview while I was running Swiss Auto Glass, one of the three major players in automotive glazing in Switzerland. I talk about the role of the team, a customer service available 24/7 in all national languages, and the strategic choice that set us apart from the industry giants.
Read the interview (PDF, in French) ↗